Refund policy

At Patito , we strive to ensure your satisfaction with every purchase. If, for any reason, your order doesn't meet your expectations, we're here to assist you.

We encourage you to inspect your order upon delivery. If an item isn't suitable for any reason, you can easily return *the whole package* while the courier is still at your doorstep. In such cases, only delivery fees will be applicable.
 *We will even return the shipping amount if we are mistaken about the size, model, or there is a mismatch with the model photo.* 

*If you need to return or exchange an item after the courier has left, you may do so within 7 days; however, the customer will be responsible for the return shipping costs.*

We're dedicated to making your shopping experience enjoyable. Should you have any queries or need assistance, feel free to contact our customer support team.