“الكواليتي رهييييية والمقاس مظبوط 😍😍😍”
Radwa
Verified customer
Frequently asked questions
How long does it take to receive my order?
Orders typically arrive within 3-7 days.
Can I receive my order on a specific date?
Yes. If you would like to arrange delivery for a specific date, please contact us through our Instagram page or WhatsApp. We’ll be happy to assist you.
Can I receive my order on the same day?
Yes. We offer On-Demand Same-Day Delivery "VIP Flash Delivery" in Cairo via dedicated scooter courier. To arrange this, please send us a message on WhatsApp or Instagram before placing your order.
Note: On-demand same-day courier orders require upfront payment prior to dispatch. All items remain fully eligible for returns or exchanges under our standard policy.
Can I inspect my order upon delivery?
Yes. You can inspect your order upon delivery, and we actually encourage you to do so. However, partial acceptance or returns are not available. The order must either be accepted in full or returned in full, with the full shipping fee paid.
Can I order two sizes and choose between them upon delivery?
According to our shipping policy, it is not possible to accept one item and return another from the same shipment. If you would like to order two sizes to choose between them, they must be sent as two separate shipments, with a separate shipping fee for each.
How do I choose the right size?
Most of our products are designed to fit their specified age range. However, since every child is different, each product includes a detailed Size Chart, along with an illustration showing how to take accurate measurements using a measuring tape.
Where can I find information about the product's fabric?
Fabric and material details are included in each product's description. Our website photos also accurately represent the actual products. If you need any additional information, feel free to contact us through our Instagram page or WhatsApp.